Refund Policy

Version 1.0 · Effective 2026-10-17

This policy covers HK IPO Ledger Pro (1 year) and HK IPO Ledger Pro (lifetime). Waffo Pancake is the Merchant of Record for all orders. Refunds are paid back to your original payment method by Waffo Pancake.

1. When you can get a refund

• 7-day no-questions-asked refund: if this is your first Pro purchase (either plan), you can get a full refund within 7 days of payment.
• Duplicate charge or billing error: we refund the overcharge in full, with no time limit.
• Non-delivery: if, through our fault, you have not received a working key within 7 days, we refund you in full.
• Statutory rights: any withdrawal or refund rights your local law gives you, such as the 14-day withdrawal right in the EU and UK, are not affected.

2. When refunds are not available

• A first purchase more than 7 days after payment, unless one of the cases above applies.
• A repeat purchase (e.g. buying the 1-year plan again) more than 7 days after payment, once the key has been activated.
• A licence voided for breaching the Terms, for example by sharing or reselling the key.

3. How to request a refund

Email ztz1024666@gmail.com from your payment email with your order ID and the reason. You don't need to give a reason within the 7-day window. We confirm within 2 business days. Eligible refunds are sent through Waffo Pancake and usually arrive within 5–10 business days, depending on your bank or payment method.

4. After a refund

The licence key is void and must not be used. The extension reverts to Free, and your local records are kept.

5. Cancellation

Pro is a one-time payment, not a subscription, and never auto-renews, so there is nothing to cancel.